Friday, December 16, 2011
During the Christmas Period our online and telephone sales and customer services will close at 5pm on the 21st December 2011. All email and telephone correspondence will not be answered until the 3rd January 2012.
Orders placed online between the 21st December 2011 and 2nd January 2012 will not be dispatched until the 3rd January 2012.
Orders in the run up to Christmas will be processed as follows:
Online Orders paid by Credit
Card Orders for in stock items placed online and paid for by debit or credit card before midnight on the 20th December 2011 will the dispatched for pre-Christmas delivery.
paid by Bank Transfer Orders placed online where cheque or bank transfer has been specified as the payment method, subject to items being in stock, cleared funds must be received to our bank account BEFORE midnight on the 2oth December 2011.
Collect in Person
Any customers choosing to collect their orders in person are advised to call our customer services team on 0121 523 1047 to arrange a pre-Christmas collection.
Payment for telephone orders must clear into our bank account BEFORE midnight on the 20th December 2011 unless otherwise advised at point of order.