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The Gold Bullion Company Returns Policy

Distance Sellers Act - The Consumer Protection Distant Seller Regulations Act 2000 states that any business selling goods or services to consumers by mail order, Internet or telephone must provide the consumer with a minimum term in which to return the goods or service – However, financial services and goods and services directly linked to a fluctuating price are exempt.

The Gold Bullion Company operates the following returns policy:

Buy Back – The Gold Bullion Company offer a Buy Back scheme on Gold and Silver Bullion Bars and Coins. Customers selling goods are referred to our Sell metals pages to ascertain the current value of metals based on the current live or market fix price, less our standard purchase commission.

Due to the active price movement of precious metals, customers will receive the value of their returned goods on the day we receive them. The Gold Bullion Company accepts no responsibility for any adverse movement in metal prices between dispatch and receipt of goods.

The Gold Bullion Company reserves the right to decline or defer the option to buy and to amend offer prices based on any adverse market changes, or returned product quality and packaging.

In the rare event that you receive goods from us that you feel are not to standard, please contact us directly on 0121 523 1047 to arrange a return and exchange. Where a like-for-like exchange is not possible due to stock allocation or availability, we reserve the right to exchange goods for similar items of equivalent value.

Unwanted items or goods ordered in error – Gold, Silver, Platinum and Palladium Bullion bars and coins may be returned to us under our buy back guarantee scheme, customers will receive the current market value less our standard commission fees.

Returning goods by post - When returning high value items, customers are advised to use a verified tracking service, e.g. Royal Mail Special Delivery and ensure sufficient insurance to cover the full value of the goods. The Gold Bullion Company does not accept any responsibility of loss of returned goods whilst in transit.

For further advice regarding our returns policy, please contact our customer services team on 0121 523 1047 or email

Learn more about the Consumer Protection Distance Selling Regulations Act 2000.