This document was last updated Thursday 3rd May 2018.
Group International Ltd ("We") are committed to protecting and respecting your privacy.
This policy, together with our terms of use https://www.thegoldbullion.co.uk/terms-and-conditions/ sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.thegoldbullion.co.uk you are accepting and consenting to the practices described in this policy.
About www.thegoldbullion.co.uk
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site https://www.thegoldbullion.co.uk/ or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include name, date of birth, sex, postal address, telephone number and email address of you or any directors or shareholders of your business (if related to a Trade Account); financial and credit/debit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
We will not collect any personal information in respect of any individual under the age of 18, as such persons will not be permitted to use the services provided through our website.
Information we collect about Individuals connected to your business
When transacting with your business under a Trade Account we may collect information on individuals connected to your business. This information may be collected from you or other independent sources. Please ensure all relevant individuals have been made aware of this Privacy Notice, and the individual rights and information it sets out. If you, or anyone else on your behalf, has provided or provides personal information on an individual connected to your business to us, you or they must first ensure that you or they have the authority to do so.
(An individual connected to your business could be a director, officer or employee of a company, partner or member of a partnership, any substantial owner, controlling person, or beneficial owner.)
Recording calls between us
When you call us, or we call you, by telephone, we may record or monitor calls. We do this for the purposes of quality assurance, staff training and fraud prevention. Recordings will be retained for a period of one month and then deleted, except for recordings identified as pertinent in the investigation of complaints or suspected unlawful activity.
Recording CCTV images at our premises
Our premises are equipped with an internal and external CCTV system for the protection of our customers and staff and the prevention and detection of criminal activity. Visitors to our premises may therefore be filmed and the resulting footage retained for a period of at least 30 days in furtherance of the stated purpose.
INFORMATION WE RECEIVE FROM OTHER SOURCES.
We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Uses made of the information
We use information held about you in the following ways:
Information you give to us - We will use this information:
Information we collect about you. We will use this information:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
[We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1).
We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience].
We may disclose your personal information to third parties:
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us in electronic form is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Personal, photographic and address identity documents (or copies) sent to us will be stored on a physically isolated computer system which is fully encrypted and never connected to the internet. Once this data has been copied to the isolated system, all records of the data will be permanently deleted from the system on which we received it from you.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed [email protected]