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Terms & Conditions of Service

Bullion and Coin Transactions.

Please read the following Terms and Conditions carefully, as they will be governing the legal relationship between You and TheGoldBullion.co.uk owned and operated by Group International Ltd with the registered office at Innovation House, 410, Stafford Road, Wolverhampton, West Midlands, WV10 6AJ. If you do not agree to these Terms and Conditions, then please do not use our Website. These Terms and Conditions may be amended and/or revised at any time at our sole discretion. Please check periodically for changes.

  1. Definitions:
    1. 'Buyer' means the party contracting with the Company to buy the Goods under these Terms and Conditions.
    2. 'Company' means TheGoldBullion.co.uk as owned and operated by Group International Ltd with the registered office at Innovation House, 410, Stafford Road, Wolverhampton, West Midlands, WV10 6AJ.
    3. 'Details' means any sensitive and/or personal data obtained by the Company in the course of the Transaction.
    4. 'Goods' means the goods that we supply on the Website under these Terms and Conditions. Goods are, unless described otherwise, of bullion quality and offered as a means for a Buyer to acquire specific quantities of precious metal. Goods are not offered as decorative or display items unless specifically described as such.
    5. 'Investment Gold' means gold of a purity not less than 995 thousandths that is in the form of a bar, or a wafer, of a weight accepted by the bullion markets.
    6. 'Investment Gold Coin' means a gold coin minted after 1800 that: is of a purity of not less than 900 thousandths; is, or has been, legal tender in its country of origin; and is of a description of coin that is normally sold at a price that does not exceed 180% of the open market value of the gold contained in the coin.
    7. LBMA Gold Price means the price set by the LBMA Gold Price System twice each working day that the market is trading.
    8. LBMA Silver Price means the price set by the LBMA Silver Price System commencing at noon each working day that the market is trading.
    9. 'Order' means a purchase order or a sell order issued by you to us in accordance with these Terms and Conditions.
    10. 'Spot Price' means the regularly updated current market prices for Gold, Silver, Platinum and Palladium displayed on this website.
    11. 'Transaction' means the sale of the Goods under these terms and conditions by the Company to the Buyer.
    12. 'Site/Website' means the website found at the URL; https://www.thegoldbullion.co.uk.
    13. 'You/Your' means a person using the Website including the Buyer.
    14. 'Us' or 'We' means TheGoldBullion.co.uk as owned and operated by Group International Ltd with the registered office at Innovation House, 410, Stafford Road, Wolverhampton, West Midlands, WV10 6AJ.
  2. Requirements for Use:
    1. You must be at least eighteen (18) years old to conduct a Transaction with the Company.
    2. You must be resident in the UK and We may ask you to provide documentary evidence of Your address in the UK.
    3. You must provide Us with all of the Details necessary to complete the initial registration process and any subsequent Transaction.
    4. You must ensure that the personal Details provided are complete and correct.
    5. You agree that if any changes to Your personal Details take place during the Transaction the Company shall be immediately informed.
    6. You must accept and comply with these Terms and Conditions at all times.
    7. You must act on your own behalf.
    8. You must be the duly authorised holder of the debit/credit card used during the Transaction.
  3. Prices and Payment:
    1. The prices of the Goods are displayed on the Website in the relevant sections. The 'live' pricing is provided by a third party feed and the Company does not accept any responsibility for unavailability or accuracy of the prices. Should there be an error, that includes but is not limited to obvious misquote, We will inform You as soon as possible and give You the option to either cancel the Order or amend it to reflect the correct prices. Please note that the Precious Metals market involves special risks which may affect the value of an Order placed, by virtue of fluctuations in financial markets. Please note that such changes are outside of the control of TheGoldBullion.co.uk and the Website Owner and, in extreme situations and without prior warning, may affect the provision of this Service. In such cases, We shall have the right to cancel your Order.
    2. The Payment up to the sum of £6000 may be made by 'Debit' or consumer (personal) 'Credit' card via the secure online payment portal of the Website. We are currently unable to accept Payments made by Debit/Credit cards issued, and/or registered, to addresses outside the UK. We accept card payments by debit or consumer (personal) credit cards which will be processed free of charges but WE DO NOT ACCEPT PAYMENT BY COMMERCIAL OR BUSINESS CREDIT CARDS. Any orders processed by means of a commercial or business credit card will be subject to a fee of 2.5% of the transaction value to offset high processing charges for this type of credit card and/or may in addition be subject to cancellation. We reserve the right to delay dispatch and to retain ordered goods until such fees are settled in full.
    3. The Payment may be made by Bank Transfer to Our bank account within one working day of placement of the order. All Bank Transfer payments must include the Order ID generated by Our system at Checkout (GB followed by five digits) to enable Our system to match received payments with orders. Our Bank Details are supplied during the checkout process and also in the Order Confirmation email that Our system will send to You.
    4. WE DO NOT ACCEPT CASH PAYMENTS due to the high charges from Our Bank to process such deposits and Our inability to match cash deposits to orders due to the absence of a reference number facility for cash deposits. PLEASE DO NOT DEPOSIT CASH PAYMENTS INTO OUR BANK ACCOUNT UNDER ANY CIRCUMSTANCES.
    5. Cash deposits to Our Bank Account will not be refunded until the ownership and origin of the cash deposit can be proved to Us to Our absolute satisfaction. The level of such proof shall be at Our absolute discretion and will involve the provision to Us of such original documents and signed statements and/or declarations as We see fit. In addition, cash deposits to Our Bank Account may be notified to the National Crime Agency (NCA) prior to the processing of any refund. The combined result of such actions may delay repayment of such cash deposits by a period of up to 30 days.
    6. Any repayment of cash deposits received to Our Bank Account will be adjusted to reflect the charges imposed on Us by Our Bank and will also be subject to a charge of £50 to compensate Us for the cost of utilising staff time and resources in settling the matter.
    7. If the Transaction is for more than £5,000 (British Pounds or equivalent in another currency) worth of Goods, or the Buyer's purchases exceed £10,000 (British Pounds or equivalent in another currency) in the course of a year, the Buyer is obliged to supply us with proof of ID in order to comply with our “Know Your Customer” protocols and HM Revenue and Customs legislation. We are required to retain on file a copy of the Buyer's most recent passport and a copy of a recent utilities bill (dated within the last 3 months) showing the Buyer's home address. Strictly in accordance with the Data Protection Act 1998 such Details will not be passed to any unauthorised third party.
    8. We reserve the right at Our absolute discretion to hold any and all payments made to Us by any means and to withhold shipment of the related order(s) until You provide us with all of the information and original documentation that We may require, to Our absolute satisfaction, in order to comply with Our ‘Know Your Customer’ Protocol, HMRC regulations, NCA requirements and/or any other applicable law or internal company procedure.

      See https://www.thegoldbullion.co.uk/payment-information/ for further information.

  4. Order Placement:
    1. An Order can only be placed via the Website with the exception of items that are specified as Telephone Order only.
    2. The Details obtained by the Company are limited to the maximum extent and are for the mutual benefit of a secure Transaction. Any Details obtained in the course of the Transaction are protected by the Data Protection Act 1998 and will not be disclosed to any unauthorised third party.
    3. By placing the Order, You confirm that the details contained in the Order are correct in all respects. The system will display a confirmation screen setting out the details of your Order. A contract between You and TheGoldBullion.co.uk is formed when your Credit or Debit card payment has been accepted by TheGoldBullion.co.uk or when cleared funds are received into Our bank account by means of a bank transfer.
    4. An acknowledgment email will be sent to You immediately after the Order is placed. When the Company despatches the Goods a confirmation email will be sent to You. Please note that it is Your duty to ensure that the contact email address that you provide us with is correct. We keep a record of every email sent out. Should You fail to provide the correct email address, You accept full responsibility if we are unable to contact You. We strongly advise that You contact Us immediately if you do not receive the acknowledgment email within 30 minutes from placing Your Order.
    5. Please note that the Company will not despatch the Goods until full payment for the Buyer's Order has been successfully received.
    6. The Company is not required to accept Your Order and the Order will not be accepted if:
      • the Company does not have the Goods in stock; or
      • the Company does not receive Your bank transfer payment within 1 working day. In such a case We will cancel the order and our Market Loss Policy will be applied (see 5.4 below); or
      • there is an error on the Website regarding the price or other details of the Goods, including available stock levels.
      • the Company suspects that any interference has taken place in respect of the online ordering or payment system during or after the online ordering or payment processes. In such circumstances a full report will be made to the appropriate authorities.
      • a period of extreme price volatility influences the liquidity of the market and our ability to trade within that market.
    7. Despite the above the Company reserves the right to refuse any Order.
    8. We warrant that we will utilise reasonable skill and care to provide the Goods, substantially as described in these terms and conditions and within a reasonable time. We do not make any other warranty about the provision of the Goods.
  5. Order Cancellation Policy
    1. The provision of Our services to You is covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These regulations govern the relationship between You and Us for the protection of both parties.

      These regulations govern the relationship between You and Us for the protection of both parties.

      We are required to:

      • Give consumers certain information prior to conclusion of the contract. (We comply with this requirement by providing these Terms and Conditions on Our Website)
      • Give consumers confirmation of the prior information in writing or in another durable medium which is available and accessible to the consumer. (We comply with this requirement by providing a copy of these Terms and Conditions attached to the order confirmation e-mail which We send to You);
      • Give consumers certain additional information (e.g. in respect of cancellation rights) (This information is included in these Terms and Conditions);
      • Refund consumers within a certain time period (Any refunds will be made as soon as possible and within 14 days of a cancellation) ;
      • Perform the contract within a certain time period. (Unless the parties agree otherwise, the supplier must perform the contract within 30 days from the day after the consumer sent his order to the supplier.)
    2. Exceptions to the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

      Unless the parties have agreed otherwise, the consumer will not have the right to cancel in respect of certain distance contracts. This applies to the following types of contract, amongst others: for the supply of goods or services which are priced according to fluctuations in the financial market and cannot be controlled by the supplier.

      As We supply goods which are priced according to fluctuations in the financial market and such fluctuations cannot be controlled by Us, the supplier, there is no option to cancel Your order to Us under the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

    3. Notwithstanding the provisions of clauses 5, 5.1 and 5.2 above, in the interest of providing excellent Customer Service We are prepared to allow Cancellation of orders in exceptional circumstances at Our absolute discretion. All requests for order cancellation will be considered on an individual basis and the Company's decision as to whether or not to allow a requested cancellation will be final and binding. Due to the inherent fluid nature of the precious metals markets, all agreed Order Cancellations by the Buyer are subject to Our Market Loss Policy.
    4. Our Market Loss Policy is essential to protect Us from any adverse movement of Precious Metals markets when dealing with cancelled orders. Cancelled orders will be subject to a Market Loss Charge equivalent to any loss to Us resulting from movement in the spot price value of the Order between the Submission of the Order and the Cancellation of the Order; plus an Administration Fee of £50 including VAT. Any market gain on cancellations shall remain the property of TheGoldBullion.co.uk. We will deduct the total sum payable to Us under this Market Loss Policy from any part or full payments that You have made to Us in respect of subsequently cancelled orders. Any refunds of payments, following the deduction of payments due to Us under this Market Loss Policy, will be made to the source of the original payment. Payments made to Us by Bank Transfer will be refunded to the originating bank account. Payments made to Us by Credit/Debit card will be refunded to the originating Credit/Debit card.
    5. Request for Cancellation of an Order must be made strictly in writing by email. The Company does not accept requests for Cancellations of Orders over the phone or by any other means. Any Cancellation request e-mails must be successfully received by the Company before We despatch Your order. It is Your responsibility to ensure that You type in the correct e-mail address when sending such an e-mail (sales@thegoldbullion.co.uk). Under no circumstances can Cancellation of an Order be accepted once the Order has been despatched.
  6. Delivery: Please visit https://www.thegoldbullion.co.uk/delivery-information/ for detailed information.
    1. Next Day Delivery means delivery on the next working day following dispatch of the order from Us and does not mean delivery on the next day following our receipt of the order. We are unable to dispatch orders until we receive cleared funds and security check clearance in respect of the transaction. This process may include the requirement for the customer to submit documentation to us relating to proof of identity and address. All orders for which we receive cleared funds and security check clearance by 1400hrs on a working day will be dispatched on the same working day for secure delivery as specified in the delivery option selected at checkout. Orders received where cleared funds and security check clearance are received by us after 1400hrs on a working day will be dispatched on the next working day for secure delivery as specified in the delivery option selected at checkout.

      The delivery of any Goods will be made strictly to the registered address of the payment card used for the Transaction.

    2. Multiple Occupancy Addresses. The Gold Bullion Company accepts no responsibility for the loss of goods delivered to multiple occupancy addresses such as flats and residential complex buildings where someone other than the stated addressee signs for and accepts receipt of goods. Customers must ensure that parcel delivery arrangements are in place to accept and receive goods at the nominated delivery address.
    3. The delivery upgrade fee (if applicable) will be added and clearly appear in the checkout section at the end of the Transaction on the Website.
    4. Orders valued in excess of £6,000 may be collected by prior arrangement from the Company's premises following a successful purchase The Buyer will be required to produce no fewer than 2 original documents to prove the Buyer's identity. The number and nature of the documents may be specified by the Company. The Buyer must produce the required documents and allow the Company to make and retain copies of the required documents before the Buyer signs a receipt and takes possession of the Goods. Collection may be specified under Delivery Options in the cart and checkout for orders of a value in excess of £6,000.
    5. Ownership and title to the Goods shall pass to the Buyer once the delivery process has been completed (the Goods have been signed for) providing the value agreed for the Goods has been fully received and cleared by the Company before the despatch or collection.
    6. The Goods are shipped using Royal Mail Delivery Service. Under the conditions of Royal Mail Delivery Service it is a duty of Royal Mail to deliver the items to the address and not the person whose name is written or printed on the parcel. Please note that ownership of the Goods passes to You upon delivery. The delivery is completed once the Royal Mail collects a signature at the delivery address. It is Your sole duty to ensure the parcel is signed for by an authorised person. We strongly advise that You be present at Your premises to avoid a non-delivery notice being left. We will not be responsible for any delivery that has been signed for at your address but not received by you.
    7. It is Your responsibility to carefully examine the parcel, before signing for it, for evidence of damage or tampering. If any evidence of damage or tampering is found You must reject the delivery and instruct the carrier to return the parcel to Us. If You sign for and accept delivery of a damaged or tampered with parcel the insurance cover of the contents will be void and any loss discovered when the parcel is fully opened will not be covered. In the unlikely event that you need to reject delivery of a parcel please inform us immediately of the circumstances.
    8. If, for any reason, You do not receive Your Order please contact Customer Services as detailed in the "Contact us" page. A thorough investigation will be undertaken and a replacement Order, alternative delivery or refund may be arranged where appropriate. TheGoldBullion.co.uk may charge You for the replacement Order whilst We investigate the reason for non-delivery or We may charge You for the replacement Order at the completion of the investigation. TheGoldBullion.co.uk cannot accept any responsibility or liability for safe delivery beyond the handover of the relevant Order to the delivery address or any liability for fraudulent acts committed by any third party. TheGoldBullion.co.uk will not be responsible for any redirected items. Please contact Royal Mail for advice if you have a redirection order in place.
    9. The Company cannot be responsible for any delays caused by any third party and factors beyond the Company's reasonable control (not limited to adverse weather, traffic delays, mechanical failures, riot or civil commotion).
    10. Any parcel that is deemed to be undeliverable by Royal Mail will be returned to the Gold Bullion Company. These goods will be re-dispatched once you have supplied valid photo identification (in the form of a passport and/or two-part driving licence) and a recent (last three months) utility bill. The Gold Bullion Company reserves the right to charge a redelivery fee.
    11. Our Dispatch Department follows strict protocols when packing items for delivery. Every stage of the process is remotely monitored and recorded in High Definition. The video recordings are archived for a period of three months, after which no claims relating to product condition, package contents or mis-delivery will be entertained.
  7. Buy Back: We will purchase the following products at the rates listed providing that we receive the items in good and saleable condition and that items retain their original packaging which is complete and unopened. Investment products must be accompanied by original certificates of authenticity. Items received which do not satisfy these requirements will be valued in accordance with the daily Scrap Precious Metal Transactions prices.
    1. LBMA Gold products previously purchased from TheGoldBullion.co.uk - up to 97% of the next London Gold Fix price following receipt of the product by TheGoldBullion.co.uk.
      LBMA Silver products previously purchased from TheGoldBullion.co.uk - up to 95% of the next London Silver Fix price following receipt of the product by TheGoldBullion.co.uk.
      Gold Investment Coins previously purchased from TheGoldBullion.co.uk - up to 97% of current Spot Price at the time that TheGoldBullion.co.uk agrees to purchase this product.
      Silver Investment Coins previously purchased from TheGoldBullion.co.uk - up to 95% of current Spot Price at the time that TheGoldBullion.co.uk agrees to purchase this product.

    2. LBMA Platinum products - up to 85% of the next London Platinum Fix price following receipt of the product by TheGoldBullion.co.uk.
      LBMA Palladium products - up to 85% of the next London Palladium Fix price following receipt of the product by TheGoldBullion.co.uk.
      Other LBMA Gold products - up to 96% of the next London Gold Fix price following receipt of the product by TheGoldBullion.co.uk.
      Other LBMA Silver products - up to 94% of the next London Silver Fix price following receipt of the product by TheGoldBullion.co.uk.
    3. Other Gold Investment Coins - up to 96% of current Spot Price at the time that TheGoldBullion.co.uk agrees to purchase this product.
      Other Silver Investment Coins - up to 94% of current Spot Price at the time that TheGoldBullion.co.uk agrees to purchase this product.
      Non-LBMA products - Call us for our best rates on 0121 523 1047 (lines open 09:00 -17:00 Monday to Friday, excluding Bank Holidays).
    4. We will transfer the proceeds of Your sale by means of whichever of the following three methods You choose:
      • FPS direct bank transfer for transactions below £5,000. This service is charged at a small fee of £5 to clients holding compatible bank accounts and is Our preferred payment method.
      • CHAPS/TELEGRAPHIC TRANSFERS for transactions in excess of £5,000. This service is charged at £25 per transaction to cover Our bank charges when using this method of payment, the fee being deducted from the valuation figure.
  8. Limitation of Liability:
    1. Nothing in these Terms and Conditions excludes or limits the liability of the Company for death, personal injury or fraud caused by the Company's negligence or fraudulent misrepresentation.
    2. In the absence of negligence on the part of the Company, the Company shall not be responsible for the Buyer's unauthorised use of any of the Goods.
    3. The Company's total liability in contract, tort (including negligence or breach of any statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Transaction shall be limited to the Transaction price and the Company shall not be liable to the Buyer for loss of profit, loss of business, depletion of goodwill, or any consequential claims whether direct or indirect which arise out of or in connection with the Transaction.
    4. Whilst the Company endeavours to the best of its ability to provide the Goods in accordance with the description with reasonable skill and care and within the time agreed, the Company makes no further warranties or representations as to the provision of the Goods and the time shall not be of the essence.
    5. Whilst the Website is professionally maintained the Company cannot assume any liability for:
      • Incompatibilities of the Website with other websites, services, software and/or hardware.
      • Viruses, spywares or any other insecure and disabling features, beyond the Company's control , that may affect Your access or use of the Website.
      • Modification, temporary unavailability or discontinuance of the Website.
    6. No party to these Terms and Conditions shall be liable for any losses suffered by another as a result of unforeseeable consequence of the breach of those Terms and Conditions. Any loss which could have reasonably been contemplated by both of the parties at the time of the Transaction shall be regarded as foreseeable.
  9. Intellectual Property:
    1. No licence to use any trade mark of the Company is granted to You under these Terms and Conditions.
    2. The content of the Website is protected by intellectual property law. You may retrieve and display the content of the Website on a computer screen , store it in an electronic form on a hard drive or print a copy of the content for Your own private and non-commercial use under the condition that all and any copyright and proprietary notices are clearly visible.
    3. You are strictly prohibited to copy, distribute, modify or reproduce any part of the Website save for the exception stated in paragraph 9.2.
  10. Indemnification: You agree to indemnify, defend and hold the Company and the Company's affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of Your use of the services, the violation of these Terms and Conditions by You, or the infringement by You of any intellectual property or other right of any other person or entity.
  11. Data Protection:

    We will only process personal information which you provide to us in accordance with the EU General Data Protection Regulation (GDPR), the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 and the Data Protection Act 2018.(For the purpose of GDPR, the data controller is Group International Ltd.)

    Please visit our Privacy Policy page https://www.thegoldbullion.co.uk/privacy-policy/ for full details.

  12. Miscellaneous:
    1. Any dispute and all aspects of it arising as to the Transaction between the Buyer and the Company shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.
    2. If any provision of these Terms and Conditions is found by a court or any body of competent jurisdiction, to be wholly or partly invalid or unenforceable this shall not affect the validity of the remainder of it.
    3. No person being not a party to these Terms and Conditions shall acquire any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. This paragraph does not affect any other rights which a party might be entitled to pursuant to that Act.
    4. The Company are not investment advisors, nor do We provide investment advice. We will not be liable for any adverse consequences of Your reliance on any views expressed or statements contained within this Website. The values of Gold and Silver investment bullion fluctuate subject to market forces, including changes in world currency exchange rates. Therefore, the value of Your investment can go up as well as down and You may not be able to realise the full amount of Your initial investment. The historic performance of precious metal prices does not necessarily mean that future prices will follow a similar pattern. The Company recommends that You seek advice from an independent financial advisor when considering a substantial investment in Gold and Silver bullion.
    5. Investments of any kind including precious metals bear a substantial degree of risk. The opinions of The Company, its employees, agents or directors should not be relied upon as any implied or explicit guarantee of return. We are not authorised or regulated by the Financial Conduct Authority to provide any investment advice.
  13. All businesses selling goods and services online to consumers in the EU must supply a link to the EU Online Dispute Resolution Platform on their website, In compliance with our obligation under the ADR Directive of 2013 the following link provides access to the EU Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr
  14. Allocated Storage Service:

    The following terms and conditions apply specifically to our Allocated Storage Service and are in addition to all other sections of these terms and conditions. Please note that we will not release sensitive information relating to our Allocated Storage Service. The release of such information may compromise security and the integrity of our relationships with clients and service providers.

    1. In order to provide a secure storage system that protects our clients from unauthorised or fraudulent withdrawal or the fraudulent sale of stored items we require all Allocated Storage Service account holders to supply proof of identity, proof of address and details of a nominated UK bank account. This ensures that only the account holder can benefit from the sale or delivery of stored items.
    2. Acceptable proof of identity will be a scanned copy of a current Passport showing the personal details pages or a scanned copy of a current UK Driving Licence. We reserve the right to request the provision of original documents for examination at our absolute discretion.
    3. Acceptable proof of address will be a scanned copy of a recent (within the last 3 months) utility bill (not mobile telephone) in the account holder's name at the declared address. We reserve the right to request the provision of original documents for examination at our absolute discretion.
    4. We may initiate an additional security feature in connection with the verification of the address recorded on an account.
    5. Acceptable proof of a linked bank account will be a scanned copy of a recent (within the last 6 weeks) statement of account from a UK Bank. The document must show the UK Bullion account holder's name and the declared address. We reserve the right to request the provision of original documents for examination at our absolute discretion.
  15. Items eligible for inclusion within our Allocated Storage System are clearly identified by a ‘Buy for Storage’ button within the product description.
    1. Items that are eligible for storage may not be combined with items that are not eligible for storage within the same purchase order. If you wish to purchase items that are separately required for storage, collection or delivery then a separate order is required for the items to be stored.
  16. Instructions to sell items from storage must be made by email to sales@thegoldbullion.co.uk under the title ‘Sell from Storage Account’.
    1. On receipt of the email our Admin Department will contact you at the earliest opportunity to set the confirmed sale price based on the then current market Spot Rate.
    2. Final offers can only be made by our Admin Team between the hours of 0900 and 1530 on our normal trading days, excluding weekends, Bank Holidays and periods when our business is closed for holiday periods.
    3. Following the agreement of the sale price the relevant items will be removed from your Storage Account listing and the proceeds of the sale will appear in your linked bank account within 3 working days. If you wish to decline the final price offered then the submitted request will be cancelled and the relevant item(s) will once again become active in your account.
    4. In the course of normal market trading conditions ‘Sell from Storage Account’ requests will be accepted subject to negotiation of an agreed final price based on the market Spot Rate at the time of discussions to fix an agreed price. However, We reserve the right in certain extremely unlikely situations such as during periods of extreme market volatility or periods of disruption to the normal trading patterns of our supply partner network to decline such an offer. The determination as to the circumstances constituting such disruption will be determined by Us at our absolute discretion.
  17. Instructions to deliver items from storage must be made by email to sales@thegoldbullion.co.uk under the title ‘Deliver from Storage Account’
    1. On receipt of the email our Admin Team will calculate the most cost effective delivery options including any vault withdrawal fees and outstanding storage charges and any VAT payable and contact you within 1 working day to obtain your agreement to the proposed delivery option and to arrange a suitable delivery date/time. We require payment of the cost of the selected withdrawal and delivery option before we dispatch any goods.
    2. Following our receipt of your payment of the withdrawal and delivery charges we will arrange for your item(s) to be withdrawn from the vault and delivered to you.
    3. Deliveries will only be made to the registered address associated with your account.
  18. Vault Service

    Your items for storage will be delivered to a professional, insured, fully secure vaulted facility operated by one of our service providers.

    1. Your item(s) will bear a unique identifier and will be physically separated from other users’ items within the vault. The vault contents are regularly audited to confirm the physical presence of your item(s) in the vault.
    2. There is no charge for transferring your item(s) from us into the vault following your purchase of the item(s).
    3. There is no charge for removing your item(s) from the vault as a result of an approved ‘Sell from Storage Account’ request.
    4. Removal of item(s) from the vault for delivery will attract a charge which will be included in the withdrawal/delivery charge notified to you.
  19. Fees are payable in connection with our Allocated Storage Service according to our Tariff:
    1. Transfer of goods from The Gold Bullion Co to vault – Free of Charge.
    2. Storage Charges following initial Free Storage Period – 0.65% per annum (+ VAT) of the total value of items stored. Charges are calculated daily, invoiced monthly in arrears and subject to a minimum charge of £5 plus VAT per calendar month. Part month charges will be calculated pro rata.
    3. Delivery Charge – Items delivered from the vault will be subject to approved carrier costs. The total charge will be notified to you by the Admin Team within 1 working day of request.
  20. Additional Services:
    1. We will make charges for additional services which we provide outside the scope of regular Account activity:
    2. Manually re-setting access passwords –Our system allows you to make changes to your account log in password via an automated process. If you lose or forget your password and need us to manually reset it we reserve the right to make a charge to your account of £20.
    3. Changes to linked bank account details - We will make a charge of £50 to change the details of your linked bank account. This fee is imposed to offset our costs in re-validating your details under our Know Your Customer Protocol.
    4. Administration following the death of an Account holder - Administration of an Allocated Storage Account in conjunction with administrators following the death of the account holder: Higher of 1% of account value or £250 as an initial fee, any increase to be agreed by administrators.
    5. Other additional administrative services - We reserve the right to charge account holders for other, additional administrative services at a rate of £100 per hour. Such charges will not exceed the equivalent of one hour’s work without prior authorisation by the Account Holder.
  21. Non – Compliance Charges:
    1. We provide a system which is simple and straightforward. However, non-compliance with certain basic requirements of our system has cost implications for us in terms of time and resources allocated to the resulting problems. We therefore have a small number of Non-Compliance Charges to offset our resultant expenses. We would rather not impose these charges and will attempt to obtain the customer’s assistance in resolving any issues before we activate a Non-Compliance Charge.
    2. Non-Validation of active Allocated Storage Account - Our Know Your Customer security protocol requires us to validate the identity of holders of Allocated Storage Accounts into which items are deposited. We ask that clients provide validation documents within 14 days of depositing item(s) into a Storage Account. We will repeatedly request validation of a Storage Account containing deposited items which has not been validated within the 14 days period. Following this 14 days period we reserve the right to charge an additional monthly fee of £20 as a Late Validation Fee to cover our costs in attempting to validate the account.
    3. Contacting a Bank - If we need to contact your Bank in order to verify information or details then we will ask you to arrange for your Bank to contact us for this purpose. If we have to contact your Bank we will charge £25 to cover our costs.
    4. At the end of any introductory free storage period we will send you an invoice monthly in arrears for storage fees which must be settled within 7 days of the invoice date.
    5. In the event of a due invoice not being settled within the required period we will attempt to contact you to arrange settlement of the outstanding invoice.
    6. We reserve the right to sell the lowest value item(s) applicable, held within your Allocated Storage Account within our system, to raise funds to settle outstanding unpaid invoices. The balance of any proceeds so raised will be credited back to your linked bank account following settlement of outstanding charges.
    7. All charges applicable to an account, including, but not restricted to storage and delivery charges, must be settled in full before the sale or withdrawal of any item(s) that would leave item(s) in storage with a total value less than any outstanding charges due to us.
    8. The sale or withdrawal of items from your account may be automatically restricted if such a withdrawal would cause the value of item(s) remaining in storage to be less than the value of outstanding charges due to us.
    9. In the event that all of the items within a Storage Account are selected for sale, we will adjust the proceeds of the sale to settle any outstanding charges on the account.

'The Gold Bullion Company' is a trading name of Group International Ltd. (Company No. 04497345)

Our company is registered at the following address:

Innovation House
410 Stafford Road
Wolverhampton
WV10 6AJ

Should you require further information regarding these terms and conditions or have a complaint regarding our business, please forward your request in writing to the above address.