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The Gold Bullion Company Delivery Information

If collecting orders from our office please ring a minimum of 24 hours before you wish to come in to organise collection.

The Gold Bullion Company offer several delivery options for goods and services purchased online or by telephone. Some delivery options are order dependent or may not be available at all times.

Orders for in-stock items completed before 2.00pm¹ on standard business days will be dispatched same day by secure and fully insured delivery.

Delivery Options

The method of delivery depends upon order value:

• FREE Special Delivery - Orders over £200

  • Orders above the value of £200 include free, fully insured UK delivery on the next working day* following dispatch.

• FREE Standard Delivery - Orders under £200

  • Orders up to the value of £200 include free, fully insured UK delivery in 3 to 5 working days* following dispatch.

• Collect Goods in Person

  • Customers spending over £1,000 are welcome to collect goods in person if they have opted for collection in the checkout page. Upon cleared payment our customer services team will call to arrange an appointment for you to collect your goods from our secure centre at the Wolverhampton head office. Orders marked for collection, where payment has been made for the goods in full, cannot be cancelled.

*Delivery schedules may be affected by Covid – related issues experienced by the courier and are, unfortunately, beyond our control.

Order Tracking

Your 13 digit Royal Mail tracking number will be sent by email and/or text message when your order is dispatched. Text messages will only be sent to customers who have provided a valid mobile phone number.

You can track your delivery by visiting the Royal Mail web site and using their Track and Trace service.

Insurance

You are fully protected against loss and damage. All goods are dispatched complete with full insurance cover through our insurance policy. Should your order not arrive or become damaged in transit our insurance will cover all costs of replacing any lost or damaged goods.

Packaging

Orders are dispatched in discrete, secure, plain and unmarked padded bags. There is no indication anywhere on the packaging of the contents or value. 

Multiple Occupancy Addresses

The Gold Bullion Company accepts no responsibility for the loss of goods delivered to multiple occupancy addresses such as flats and residential complex buildings where someone other than the stated addressee signs for and accepts receipt of goods. Customers must ensure that parcel delivery arrangements are in place to accept and receive goods at the nominated delivery address.

Delivery problems

Should you experience any problems with your delivery of for further help and advice regarding delivery options, please contact our sales team direct on 01902 623 259.

¹ Payment funds must clear in full before dispatch cut off time.