Frequently Asked Questions
Do you have a shop where I can buy bullion?
We do not operate a retail store, however you can come to collect after placing the order through our website. To discuss further please call 01902 623 259.
How do I pay for my order?
You can pay by debit card, credit card or electronic bank transfer through our website. There are no charges except for corporate credit cards which incur a 2.5% surcharge. We DO NOT accept cash payments.
Is there VAT on bullion and coins?
Gold bullion and gold coins are exempt from VAT in the UK. Silver, platinum and palladium bullion is subject to standard VAT, currently 20.0%.
How are parcels delivered?
Bullion and coins will be sent by Royal Mail insured delivery or UPS and needs to be signed for by the purchaser.
Will you buy bullion purchased elsewhere?
Yes, we will buy bullion you have purchased elsewhere, we will buy at a percentage of the current SPOT price. All items will be subject to testing upon receipt of them.
Can I come to your head office to sell my bullion?
Yes, however we require you to book an appointment beforehand. Use our contact page to find out how you can contact us.
Will you buy my bullion back?
Yes, we will buy back gold and silver supplied by us at a percentage of the current SPOT price.
Do you ship outside the UK?
No, we only accept payment from UK accounts and ship to addresses within the UK.
Do I get a certificate of authenticity?
Certificates of authenticity are sent with all orders.
