Terms & Conditions of Service | The Gold Bullion Company

Guides & Information

Allocated Storage

Get in touch

Customer Service 01902 623 259
(Monday to Thursday 9am - 5pm) (Friday 9am - 4pm)

UK Head Office Visitors/Meetings By Appointment

Innovation House
410 Stafford Road
Wolverhampton
West Midlands
WV10 6AJ

Find us on Google Maps

Technical Support [email protected]

Press & Marketing [email protected]

Why buy gold from us?

Secure & Insured delivery
Instant Online Card Payment
Secure
& Verified Site
Independent customer reviews
Live metal prices

Bullion and Coin Transactions.

Please read these terms and conditions carefully before you create an account or submit an order. The terms explain who we are, how we will supply products and other important information including requirements of our customers when purchasing precious metals.
1. (a) “Company” – We are Group International Limited (A company registered in England and Wales under Company Number 04497345) whose registered office is at Innovation House, 410 Stafford Road, Wolverhampton WV10 6AJ;
2. (b) “Metal” – this is a reference to Precious Metals that we offer for sale. It is a generic phrase to cover one or more of these precious metals. You should be aware that when we refer to “Metal” it means, unless we specifically state otherwise, metal of bullion quality and offered as a means for a buyer to acquire specific quantities of precious metal. The Metals we provide are not offered as decorative or display items unless specifically described as such.
3. (c) “Order” – this is the basis of the contract you enter into with the Company. You make this order of your own volition (i.e. you willingly choose to do so);
4. (d) “Locked In Price” – this means the price at which you are being offered the opportunity to acquire the metal. We reserve the right to cancel and/or amend this price if the same is not taken at the point of being offered.
5. (e) “Monies to be Paid” – this is the sum of money that you are to pay to us to acquire your Metal.
6. (f) “VAT” – this is charged at the prevailing rate. We have no control over the same. VAT will only be charged on the applicable purchase.
7. (g) 'Investment Gold' means gold of a purity not less than 995 thousandths that is in the form of a bar, or a wafer, of a weight accepted by the bullion markets.
8. (h) 'Investment Gold Coin' means a gold coin minted after 1800 that: is of a purity of not less than 900 thousandths; is, or has been, legal tender in its country of origin; and is of a description of coin that is normally sold at a price that does not exceed 180% of the open market value of the gold contained in the coin.
9. (i) LBMA Gold Price means the price set by the LBMA Gold Price System twice each working day that the market is trading.
10. (j) LBMA Silver Price means the price set by the LBMA Silver Price System commencing at noon each working day that the market is trading.
11. (k) 'Spot Price' means the regularly updated current market prices for Gold, Silver, Platinum and Palladium displayed on this website.
1. (a) You must be at least eighteen (18) years old to purchase Metal from the Company and the Company may ask you to provide documentary evidence of your age and identity.
2. (b) You must be resident within the United Kingdom and the Company may ask you to provide documentary evidence of your address in the UK.
3. (c) You must provide the Company with all of the details necessary to complete the initial registration process and any subsequent transaction.
4. (d) You must ensure that the personal details provided are complete and correct.
5. (e) You agree that if any changes to your personal details take place during the transaction the Company shall be immediately informed.
6. (f) You must accept and comply with these Terms and Conditions at all times.
7. (g) You must act on your own behalf.
8. (h) You must be the duly authorised holder of the UK debit/credit card or UK bank account used during the transaction.
9. (i) You consent to the Company holding this information. Our registration with the Information Commissioners Office is under Data Protection Licence number Z1641079.
10. (j) If any of the details you provide to us are incorrect, you have an obligation to provide us, within as reasonably practicable time as possible, with the correct information. Any failure to notify us of any amendments and/or inaccuracies with your information (particularly your address) vests solely with you.
You agree to provide the above in order to enter into a legally binding contract with us. In circumstances where you fail to provide this information, when requested, we reserve the right to either cancel your order or to place the same in abeyance until such time as you have provided the requisite information.
1. 1.1 We supply precious Metals of bullion quality in the form of coins, bars and rounds as a means for buyers to acquire specific quantities of precious Metals. The Metals we provide are not offered as decorative or display items unless specifically described as such.
2. 1.2 We warrant that we will utilise reasonable skill and care to provide the Metal, substantially as described in these terms and conditions and within a reasonable time. We do not make any other warranty about the provision of the Metal.
3. 1.3 Metal products may vary slightly from images displayed on our website. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4. 1.4 Metal product packaging may also vary. The packaging of the product may vary from that shown in images on our website.
1. 2.1 All prices shown are in Great British Pounds (GBP).
2. 2.2 All of our prices are identified in the relevant section of our website.
3. 2.3 Where a price is identified as a “Live Price” this is based on information provided to us by 3rd party suppliers.
4. 2.4 Whilst we will take the steps to try and ensure the accuracy of the “Live Price”, the Company does not generate this information. Consequently, the Company accepts no responsibility for the accuracy of the information contained within the 3rd party “Live Price” feed. Moreover, please note that the fact that a Metal has a “Live Price” attached to it is not indicative of availability. Availability is entirely subject to market conditions and stock held by either ourselves and/or our wholesalers.
5. 2.5 Where we identify that there has been an error in respect of the “Live Pricing” and this error has been identified following an Order being placed, we will provide you with the option to cancel the Order or to amend your Order to reflect the correct price.
6. 2.6 The buying and selling of Metal is a speculative process. Prices fluctuate depending on Market Forces, Political Circumstances (including political unrest), Demand or other determining factors. These circumstances may well make the value of your Order increase or decrease. The Company accepts no responsibility for any losses that you may incur upon purchase of the Metal. In placing an Order with the Company, you acknowledge and accept the risk that the price of Metal will fluctuate.
1. 3.1 Unless otherwise expressly stated, all orders must be placed through the Company website.
2. 3.2 The details obtained by the Company are limited to the maximum extent and are for the mutual benefit of a secure transaction. Any details obtained in the course of the transaction are protected by the Data Protection Act 1998 and will not be disclosed to any unauthorised third party. The Company is obliged by law to establish the identity of its customers. We may be able to verify your identity based on information that you provide to us during the ordering process but there are occasions when we may require the provision of additional documentation before we dispatch an order.
3. 3.3 By confirming your order, you verify that the information contained in your order is correct. The Company accepts no responsibility for any errors made. The onus is on you to verify the authenticity of information provided.
4. 3.4 By confirming your order, you are creating a legally binding contract with the Company and failure to comply with your contractual obligations (namely, verifying your identity and making payment in accordance with Clause 4.5 and 4.6 below) may be an actionable breach of contract.
5. 3.5 All orders placed are immediate and final. Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, there is no right to cancel as our bullion products are priced based on fluctuations in financial markets. See Section 5.2 below for further details.
6. 3.6 Upon confirmation of an order being placed you will receive an Acknowledgement email from the Company. Once your order has been dispatched, you will receive another confirmatory email confirming dispatch.
7. 3.6.1 Please note that it is your duty to ensure that the contact email address that you provide us with is correct. We keep a record of every email sent out. Should you fail to provide the correct email address, you accept full responsibility if we are unable to contact you. We strongly advise that you contact us immediately if you do not receive the Acknowledgment email within 30 minutes from placing your order.
8. 3.7 The Company is not required to accept your order and the order may not be accepted if:
9. 3.7.1 the Company does not have the Metal in stock; or
10. 3.7.2 the Company does not receive your bank transfer payment within the specified time;
11. 3.7.3 there is an error in respect of the price detailed or the details of the Metal;
12. 3.7.4 our distributors advise us as to any issues they may have (and as a 3rd party company the Company has no control over this) either in respect of stock availability and/or distribution (including any delays).
13. 3.7.5 the shipping address specified for the order contains a PO Box number or is a virtual address or is linked to or associated with a forwarding service.
14. 3.8 The Company reserves the right to refuse and/or cancel any order involving non-compliance with our terms and protocols.
15. 3.9 In circumstances where an order is placed for payment by Bank Transfer and the payment is not made, the Company reserves the right to cancel the order and will thereafter pursue its loss of profits as per its common law entitlement.
16. 3.10 Unless otherwise expressly agreed by the Company’s Managing Director, time shall never be of the essence.
1. 4.1 All payments are to be made in Great British Pounds (GBP). Should you pay in a different currency, then you are obliged to ensure that any bank charges for conversion, transfer or otherwise are met, in full, by you.
2. 4.2 WE DO NOT ACCEPT CASH PAYMENTS due to the high charges from our Bank to process such deposits and our inability to match cash deposits to orders due to the absence of a reference number facility for cash deposits. PLEASE DO NOT DEPOSIT CASH PAYMENTS INTO OUR BANK ACCOUNT UNDER ANY CIRCUMSTANCES.
3. 4.3 Cash deposits to Our Bank Account will not be refunded until the ownership and origin of the cash deposit can be proved to the Company to our absolute satisfaction. The level of such proof shall be at our absolute discretion and will involve the provision to us of such original documents and signed statements and/or declarations as we see fit. In addition, cash deposits to our Bank Account may be notified to the National Crime Agency (NCA) prior to the processing of any refund. The combined result of such actions may delay repayment of such cash deposits by a period of up to 30 days.
4. 4.4 Any repayment of cash deposits received to our Bank Account will be adjusted to reflect the charges imposed on us by our Bank and will also be subject to a charge of £250 plus VAT to compensate us for the cost of utilising staff time and resources in settling the matter.
5. 4.5 Payment for orders up to the value of £10,000 may be made by 'Debit' or consumer (personal) 'Credit' card which will be processed free of charges via the secure online payment portal of the Website. We do not accept Payments made by Debit/Credit cards issued, and/or registered outside the UK. WE DO NOT ACCEPT PAYMENT BY COMMERCIAL OR BUSINESS CREDIT CARDS. Any orders processed by means of a commercial or business credit card will be subject to a retrospective fee of 2.5% of the transaction value to offset high processing charges for this type of credit card and/or may in addition be subject to cancellation. We reserve the right to delay dispatch and to retain ordered goods until such fees are settled in full. All card payments are subject to validation checks and authorisation by the card issuer. We will also validate information supplied as part of the registration and order process by means of commercially available sources including credit reference agencies and the Electoral Roll.
6. 4.6 Payment may be made by Bank Transfer to our bank account within 4 hours of placement of the order. All Bank Transfer payments must include the Order ID generated by our system at Checkout (GB followed by five digits) to enable our system to match received payments with orders. Our Bank Details are supplied during the checkout process and also in the Order Confirmation email that our system will send to you. Payment by Bank Transfer may trigger the requirement for you to supply proof of ID documentation as at 4.7.
7. 4.7 If the Transaction is for more than £5,000 (British Pounds or equivalent in another currency) worth of Goods, or the Buyer's purchases exceed £10,000 (British Pounds or equivalent in another currency) in the course of a rolling twelve months period, the Buyer is obliged to supply us with proof of ID in order to comply with our “Know Your Customer” protocols and HM Revenue and Customs legislation. We may also require, at our absolute discretion, proof of ID from any Buyer placing a successful order of any value with us. We utilize the services of the YOTI verification system, and, as part of that process, the Buyer will need to produce their most recent passport or photo driving licence and a recent utilities bill (mobile phone bills are not accepted), dated within the last 3 months, showing the Buyer's home address (In the event you do not have the required identification as specified above, please call so that we can advise you of alternative options). Strictly in accordance with the Data Protection Act 1998 such Details will not be passed to any unauthorised third party. As an alternative to verification by the YOTI system, we may, at our absolute discretion, accept certified copies of original documents or original documents as proof of ID in order to comply with our requirements.
8. 4.8 Certified copies of documents are copies that have been signed by a responsible person who has seen the original document and confirms that the copy is a true copy. Responsible persons entitled to certify such copies include bank officials, doctors, solicitors, and other professional people. Certification can be provided at most Post Offices for a small fee. Customers are welcome to send original documents to us by Royal Mail Insured Special Delivery. We will copy and certify the documents and return the originals to you via the Royal Mail Insured Special Delivery service.
9. 4.9 We reserve the right at our absolute discretion to hold any and all payments made to us by any means and to withhold shipment of the related order(s) until you provide us with all of the information and documentation, including original documents, that we may require, to our absolute satisfaction, in order to comply with our ‘Know Your Customer’ Protocol, HMRC regulations, NCA requirements and/or any other applicable law or internal company procedure. Whilst we will be able to verify the identity of most of our clients by means of public records and the payment method used, there may be circumstances in which we may require you to provide original documentary proof of identity and/or address.
10. 4.10 Credit and debit card chargebacks:
11. If you submit a claim for a chargeback which, in the circumstances is not justified, then without prejudice to our other rights, you will be liable to pay us, within 28 days following the date of the chargeback, the following amounts:
12. (a) where items to which the chargeback relates have already been delivered to or collected by you, an amount equal to any sum repaid by our bank or card processor as a result of the chargeback claim;
13. (b) the amount of any charges made to us by our, or your, bank or card processor or card issuer in connection with the chargeback;
14. (c) all of our other reasonable costs, losses and expenses incurred in connection with the chargeback.
15. 4.10.1. Without prejudice to our other rights, if you submit an unjustified credit card or debit card chargeback, then we may end the contract between us for the supply of the items in question, together with any other contract between us for the supply of other goods or services.
1. 5.1 The provision of our services to you is covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These regulations govern the relationship between you and us for the protection of both parties. Under these Regulations, the Company is obliged to:
2. 5.1.1 Provide certain information prior to the conclusion of any Contract. The Company’s terms and conditions satisfy this requirement;
3. 5.1.2 Give consumers confirmation of the prior information in writing or in another durable medium which is available and accessible to the consumer. (We comply with this requirement by providing a copy of these Terms and Conditions attached to the order confirmation e-mail which we send to you);
4. 5.1.3 Confirm the position in respect of Cancellation in respect of any Contracts; and
5. 5.1.4 Confirm the position in respect of refunding, namely the circumstances in which refunds may be provided and the time in which a refund will be provided;
6. 5.1.4 (a) Refunds will only be provided in circumstances where the same is approved, in writing by the Company’s Managing Director and are wholly to the discretion of the Company;
7. 5.1.4 (b) Any approved refund will be made, in full less any administrative deductions, within 14 business days (save for a Bank Holiday where it will be the next available business day).
8. 5.2 Under many contracts that are made online (or at a consumer’s home, work or otherwise) there is an entitlement to cancel a contract within 14 days of the order being placed pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, there are exceptions to these Regulations:
9. 5.2.1 Unless agreed by the Company (via its Managing Director) there will be no entitlement to cancel any contract entered into with the Company. This is because any contract entered into with the Company is based on fluctuation of prices in financial markets and consequently, the acquisition of Metal is exempt.
10. 5.3 Notwithstanding Clause 5.2 and 5.2.1 above, the Company reserves the right to permit an order to be cancelled on the basis of exceptional circumstances. All requests for cancellation of an order must be received, in writing, within 6 hours of an order being placed with all requests sent to [[email protected]] Requests for cancellation of an order will be determined on an individual basis and the decision made (by the Company in such matters) will be final.
11. 5.4 Due to the inherent fluid nature of the precious metals markets, all agreed Order Cancellations by the buyer are subject to our Market Loss Policy.
12. 5.4.1 The Company’s Market Loss Policy will be a charge equivalent to any reduction in order value between placing of the order and cancellation.
13. 5.4.2 Any refund resulting from an agreed order cancellation by the buyer will incur an administrative charge of £120.00 to cover our costs of processing the original order and payment and our costs in processing the cancellation and refund payment.
14. 5.5 Once the fees referenced in Clauses 5.4.1 and 5.4.2 have been deducted from monies paid under Clauses 4.5 and 4.6 above, the Company will refund the monies held back to the original payment source.
1. 6.1 Upon payment in full being received, legal and beneficial title shall automatically pass to you, the customer.
2. 6.2 A payment in this regard will mean all cleared funds having been received by the Company (whether by bank transfer or by Debit/Credit Card);
3. 6.2.1 In circumstances where payment has been made by Debit/Credit Card, title to the goods shall not pass until such time as the Debit/Credit Card payment processor has transferred the funds and the Company is in receipt of said funds.
4. 6.3 Although title shall pass upon Clause 6.1 being satisfied, physical ownership cannot occur until such time as delivery has been arranged and executed pursuant to Clause 7 below. Receipt of delivery is entirely your responsibility in accordance with Clause 7. The Company accepts no responsibility for any failure to receive the metal in circumstances where Clause 7.3, Clause 7.4, and Clause 7.5 apply.
1. 7.1 For full particularity on delivery terms, the Company invites you to visit www.thegoldbullion.co.uk/delivery-information for detailed information.
2. 7.2 Whilst the Company will always endeavour to meet advertised delivery schedules once the order has been dispatched, sometimes the Company will not be able to meet these delivery timescales. The delivery schedules should be viewed as indicative and not contractual. The Company reserves the right to vary the delivery dates subject to:
3. 7.2.1 Market circumstances (such as whether there are overriding factors prohibiting the Company from meeting this deadline such as Government guidelines prohibiting traditional working operations);
4. 7.2.2 The lack of availability from the Company’s wholesalers;
5. 7.2.3 Impacts from 3rd parties prohibiting delivery.
6. 7.3 No order will be dispatched until such time as payment in full has been received and, if applicable, the delivery address has been authenticated and verified and your identity has been verified. Any delays in the verification process may well result in the order being delayed from dispatch.
7. 7.4 When ready for shipping, the Metal will be shipped by Royal Mail Delivery Service or an alternative approved carrier. Deliveries and delivery points are tracked by means of GPS technology. Under the standard conditions of Royal Mail Delivery Service and other carriers, it is a duty to deliver the items to the address and not the person whose name is written or printed on the parcel. As such, if you are not available to personally receive the Metal (at the point of delivery), the onus is on you to ensure that there is an authorised person to receive the Metal. If there is no-one available to accept delivery, the courier will leave a failed delivery note which will detail the procedure for arranging re-delivery or collection of the parcel from a Royal Mail collection office or courier depot. Collection of a parcel from a Royal Mail collection office or courier depot will only be permitted by the addressee and on production of personal and address ID. The delivery will be considered as completed when the metal is received at the delivery address by a person who claims to be an authorised recipient. Persons claiming to be authorised recipients may be asked to verify their identity by the courier.
8. 7.4.1 Requirement for Proof of ID at Point of Delivery. In addition to the standard delivery conditions, the Company may, at our absolute discretion, require that an order be delivered only to the named customer who placed the order and that ID is produced at the point of delivery to confirm the identity of the named customer. In such circumstances, the Company will contact the customer prior to the dispatch of the order to confirm delivery date and ID requirements.
9. 7.4.2 The Company will not accept any liability for any delivery that has been accepted at your address but not received by you. Orders dispatched under standard conditions, without the requirement for ID at delivery, will be deemed to be delivered once signed for by any person at the delivery address or confirmed by our couriers as delivered, or collected from the Royal Mail collection office or courier depot.
10. 7.4.3 It is your responsibility to carefully examine the delivery parcel for evidence of damage or tampering, before accepting delivery, as cover by the shipping insurance ends when a consignment is delivered. If there is any evidence of damage or tampering you must reject the delivery and instruct the carrier to return the parcel to the Company. Rejection must occur immediately. Once you have notified the delivery driver to return the Metal to the Company, you must notify the Company, in writing to [email protected]. If delivery is accepted, notwithstanding any damage and/or tampering, then you accept the delivery as received. This means that the insurance policy the Company provides (in respect of delivery) will be void and the Company will not be responsible for any losses that may be incurred.
11. 7.4.4 In the unlikely event that you do not receive your order (despite receiving notification of the same being arranged for delivery) you should immediately notify us at [email protected] providing your Order Number and any subsequent delivery notifications you have received. It is our responsibility to conduct enquiries with the courier concerned, including Royal Mail. If we determine that the delivery is lost, we will commence an investigation and a claim with our insurers, who are totally independent of Royal Mail and our other approved carriers. You must not initiate contact with Royal Mail or an approved carrier in the event of an undelivered package as such contact could jeopardise any subsequent investigation. You agree to cooperate fully with any law enforcement agency, with us, and with any investigator or loss adjustor appointed by us or by our insurers in the investigation of an undelivered order. Such cooperation to include the timely provision of any requested information and any signed statements and/or declarations that may be requested. Following an investigation, a replacement order or refund may be offered depending on the outcome of the investigation. These options are at the discretion of the Company. Please note that the Company may charge you for the replacement order at completion of the investigation. In the event that a customer is found to have acted fraudulently (whether individually or with another) in relation to a report of non-delivery, the Company will not be obliged to attempt delivery of a replacement order or to refund the order’s purchase price. The assumption of fraudulent activity may be based on:
12. (a) any court or tribunal finding or decision, or;
13. (b) reasonable grounds for a suspicion established by any investigation by the Company, the Company’s insurers or any law enforcement body.
14. 7.4.5 In the event that the Company provides a replacement order under 7.4.4 above, and the original order is subsequently delivered to you, the Company will offer you the option to either:
15. (a) Purchase the duplicate product at the then current market rate;
16. (b) Return the duplicate product to the Company by Royal Mail insured Special Delivery at the Company’s expense.
17. 7.4.6 The Company will not accept any responsibility and/or liability for safe delivery beyond the handover of the relevant order to the delivery address or any liability for fraudulent acts committed by any third party.
18. 7.4.7 The Company will not be responsible for any redirected items. You are advised to immediately liaise with Royal Mail if you have a redirection order in place.
19. 7.4.8 Any parcel deemed to be undeliverable by Royal Mail will be returned to the Company. These goods will be re-dispatched once you have supplied valid photo identification (in the form of a passport and/or two-part driving licence) and a recent utility bill (not more than 3 months old). In these circumstances, the Company reserves the right to levy a further delivery and/or administration fee.
20. 7.4.9 The Company’s Dispatch Department follows strict protocols when packing items for delivery. Every stage of the process is remotely monitored and recorded in High Definition. The video recordings are archived for a period of three months, after which no claims relating to product condition, package contents or mis-delivery will be entertained.
21. 7.5 In circumstances where an address is a Multiple Occupancy Address, the Company accepts no responsibility for the loss of the delivered goods in circumstances where someone other than you signs for the goods. You are obliged to ensure that you are available and present to collect the Metal at the nominated address. In circumstances where you are not available to sign for the Metal on the nominated delivery date, the onus is on you to ensure that you provide an alternative date for delivery.
22. 7.6 Subject to sufficient notice being provided and a date arranged, it is possible for you to collect the Metal from the Company’s offices. Collection of the Metal will satisfy any requirement relating to Delivery of the Metal. In circumstances where collection is being undertaken, the following will be necessary:
23. 7.6.1: You will need to bring 2 formal pieces identification with you to prove your identity and address. Approved photographic ID includes UK Passport and UK Full Driver’s License. We will also accept a valid EU / US / Canadian / Australian / New Zealand / South African Passport;
24. 7.6.1.1 Bank Statement or a Utility Bill issued in the last three months.
25. In collection matters, the Company will retain copies of all documents referred to in Clause 7.6 (inclusive of 7.6.1 – 7.6.1.1) above.
26. 7.6.2: You will be required to sign documentation confirming that you have examined and taken possession of the Metal.
27. 7.7 Any dates quoted for delivery are approximate only as we may be subject to manufacturers’ or suppliers’ delivery promises which we pass on to you in good faith. For the avoidance of doubt such delivery dates or times given to you shall not create a contractual obligation to deliver on such date or time and the time of delivery will not be of the essence of the contract.
28. 7.8 Precious Metal Deliveries to Northern Ireland - As of 1st May 2025 we will no longer be shipping precious metals to Northern Ireland.
  The Windsor Framework amendment to the Northern Ireland Protocol requires us to provide advance disclosure, to the courier, of parcel contents, values and destination addresses when shipping goods from England, Scotland, or Wales to Northern Ireland. It is our opinion that this requirement creates an unacceptable security risk both to the parcel contents whilst in transit, and also to our customers by divulging the identities and addresses of precious metal buyers.
  We will continue to offer the option for clients who are resident in Northern Ireland to purchase goods for storage. Precious metals held in storage can be sold in situ, but we will be unable to ship to Northern Ireland from storage.
  With the exception of VAT Free Storage items, goods held in storage would be available for personal collection, by appointment, from our offices in Wolverhampton.
1. 8.1 In the normal course of business, the company will purchase Metal products at the rates listed in the Selling section of our website https://www.thegoldbullion.co.uk/sell-gold-bullion/ providing that we receive the items in good and saleable condition and that items retain their original packaging which is complete and unopened. Investment products must be accompanied by original certificates of authenticity. However, we are not obliged to buy Metal from you, and this is the case even if you bought the item from us.
2. Items received which do not satisfy these requirements will be valued in accordance with the daily Scrap Precious Metal Transactions prices.
3. 8.1.1 We will transfer the proceeds of your sale by means of whichever of the following two methods you choose:
  - • FPS direct bank transfer. This service is charged at a small fee of £5 to clients holding compatible bank accounts and is our preferred payment method.
  - • CHEQUE PAYMENTS will be charged at £10 per transaction to offset our bank charges and admin/postal costs when using this method of payment, the fee being deducted from the valuation.
4. 8.1.2 The customer agrees that, where it transpires that you receive more money than you are entitled to, then you hold that money on trust for the benefit of the Company and such monies are repayable upon demand within 48hrs of receiving notification of the error.
5. 8.2 If you choose to refuse our offer to purchase, the Company will return your consignment to you by Royal Mail Special Delivery. In such circumstances the Company reserves the right, at its absolute discretion, to charge the user £10 per package for postage, packing and insurance of the returned consignment. Post Office terms and conditions may require us to divide a high value consignment (over £2,500) or a heavy consignment (over 500gms) between multiple packages and in such a case we will charge £10 per package required. This is to ensure that the consignment will be traceable, fully insured and will require a signature on delivery.
1. 9.1 The following terms and conditions apply specifically to our Allocated Storage Service and are in addition to all other sections of these terms and conditions. Please note that we will not release sensitive information relating to our Allocated Storage Service. In order to provide a secure storage system that protects our clients from unauthorised or fraudulent withdrawal or the fraudulent sale of stored items we require all Allocated Storage Service account holders to supply original documents as proof of identity, proof of address and details of a nominated UK bank account to be linked to the allocated storage account. This ensures that only the account holder can benefit from the sale or delivery of stored items. The Company reserves the right to seek clarification on identity / address / ownership at its discretion.
2. 9.2 Items eligible for inclusion within our Allocated Storage System are clearly identified by a ‘Buy for Storage’ button within the product description. Items that are eligible for storage may not be combined with items that are not eligible for storage within the same purchase order. If you wish to purchase items that are separately required for storage, collection or delivery then a separate order is required for the items to be stored.
3. 9.3 Instructions to sell items from storage must be made by email to [[email protected]] under the title ‘Sell from Storage Account’. On receipt of the email, you will be contacted to set the confirmed sale price based on the then current market Spot Rate. Final offers can only be made by our Admin Team between the hours of 0930 and 1530 Monday to Thursday and 0930 and 1430 on Friday during our normal trading days, excluding weekends, Bank Holidays and periods when our business is closed for holiday periods.
4. 9.3.1 Following the agreement of the sale price the relevant items will be removed from your Storage Account listing and the proceeds of the sale will appear in your linked bank account within 3 working days. If you wish to decline the final price offered, then the submitted request will be cancelled and the relevant item(s) will once again become active in your account.
5. 9.3.2 In the course of normal market trading conditions ‘Sell from Storage Account’ requests will be accepted subject to negotiation of an agreed final price based on the market Spot Rate at the time of discussions to fix an agreed price. However, the Company reserves the right in certain extremely unlikely situations such as during periods of extreme market volatility or periods of disruption to the normal trading patterns of our supply partner network to decline such an offer. The determination as to the circumstances constituting such disruption will be made by us at our absolute discretion.
6. 9.3.3 Instructions to deliver items from storage must be made by email to [[email protected]] under the title ‘Deliver from Storage Account’. On receipt of the email, the most cost-effective delivery options including transportation costs, in transit insurance costs (see 9.5.3 below), any vault withdrawal fees, and outstanding storage charges and any VAT payable will be determined, and you will be advised of the same. The Company requires payment of the full cost of the selected withdrawal and delivery option before we dispatch any goods.
7. 9.3.4 Deliveries will only be made to the registered address associated with your account.
8. 9.3.5 In certain circumstance such as, but not limited to, periods of market volatility or circumstances of restricted access to third party vaults, we reserve the right to supply your goods from our own vaults in order to facilitate a faster and more cost-effective delivery of our services.
9. 9.3.6 As of 1st May 2025 we will no longer be shipping stored precious metals to Northern Ireland due to security issues caused by The Windsor Framework amendment to the Northern Ireland Protocol. With the exception of VAT Free Storage items, goods held in storage would be available for personal collection, by appointment, from our offices in Wolverhampton.
10. 9.4 Your Metal for storage will be delivered to a fully insured, secure vaulted facility operated by the Company. Your item(s) will bear a unique identifier and will be physically separated from other users’ items within the vault. The vault contents are regularly audited to confirm the physical presence of your item(s) in the vault. There is no charge for transferring your Metal into the vault following your purchase.
11. 9.4.1 There is no charge for removing your Metal from the vault because of an approved ‘Sell from Storage Account’ request.
12. 9.5 Fees are payable in connection with our Allocated Storage Service according to our Tariff:
13. 9.5.1 Transfer of Metal from the Company to vault – Free of Charge.
14. 9.5.2 Storage Charges following any introductory Free Storage Period – 0.65% per annum (+ VAT) of the total value of items stored. Charges are calculated daily, invoiced quarterly in arrears and subject to a minimum charge of £8.50 plus VAT per calendar month. Part month charges will be calculated pro rata.
15. 9.5.3 Delivery Charge – Items delivered from the vault will be subject to vault handling charges, approved carrier costs and insurance premium of 0.4% of consignment value. The total charge will be notified to you by the Admin Team within 1 working day of request.
16. 9.5.4 The Company reserves the right to charge for additional services provided outside the scope of regular Account activity:
17. 9.5.4.a Manually re-setting access passwords –Our system allows you to make changes to your account log in password via an automated process. If you lose or forget your password and need us to manually reset it we reserve the right to make a charge to your account of £20.
18. 9.5.4.b Changes to linked bank account details - We will make a charge of £50 to change the details of your linked bank account. This fee is necessary to offset our costs in re-validating your details under our Know Your Customer Protocol.
19. 9.5.4.c Administration of an Allocated Storage Account in conjunction with administrators following the death of the account holder: Higher of 1% of account value or £250 as an initial fee, any increase to be agreed by administrators.
20. 9.5.4.d Other additional administrative services - We reserve the right to charge account holders for other, additional administrative services at a rate of £100 per hour. Such charges will not exceed the equivalent of one hour’s work without prior authorisation by the Account Holder.
21. 9.5.4.e In specific circumstances, the Company reserves the right to levy "non-compliance" charges.
22. 9.5.4.f The Company is obliged to validate the identity of holders of Allocated Storage Accounts into which items are deposited. We ask that clients provide validation documents within 7 days of depositing item(s) into a Storage Account. We will repeatedly request validation of a Storage Account containing deposited items which has not been validated within the 7 days period. Following this 7 days period, the Company reserves the right to charge an additional monthly fee of £20 as a Late Validation Fee to cover our costs in attempting to validate the account.
23. 9.5.4.g Where the Company needs to contact your Bank in order to verify information, then we will ask you to arrange for your Bank to contact us for this purpose. If we have to contact your Bank, we will charge £25.00 to cover our costs.
24. 9.5.4.h At the end of any introductory free storage period we will send you an invoice quarterly in arrears for storage fees which must be settled within 7 days of the invoice date. Failure to settle the invoice delivered to you during this time, will result in the matter being passed to Debt Recovery Agents. In these circumstances, the costs of passing the matter forward will be added to the debt.
25. 9.5.4.i Notwithstanding Clause 9.5.4h above, should it elect to do so, the Company reserves the right to sell the lowest value item(s) applicable, held within your Allocated Storage Account within our system, to raise funds to settle outstanding unpaid invoices. The balance of any proceeds so raised will be credited back to your linked bank account following settlement of outstanding charges.
26. 9.5.4.j All charges applicable to an account, including, but not restricted to storage and delivery charges, must be settled in full before the sale or withdrawal of any item(s) that would leave item(s) in storage with a total value less than any outstanding charges due to us. The sale or withdrawal of items from your account may be automatically restricted if such a withdrawal would cause the value of item(s) remaining in storage to be less than the value of outstanding charges due to us.
27. 9.6 VAT Free Allocated Silver VAT Free Allocated Silver that is held under a Storage Account will be housed in a secure and fully insured vault within the LBMA vault network to preserve VAT Free status. VAT Free Allocated Silver may be sold in situ by means of the same process detailed in sections 9.3.2 – 9.3.5 above. It is not possible to remove VAT Free Allocated Silver products from the vault for delivery or collection.
28. 9.7 The Company reserves the right, at our absolute discretion, to change the fees associated with the Allocated Storage Service, subject to the provision of one calendar months’ notice in writing to the service user of the change to fees. If such notice is issued, and the service user chooses not to accept the change to fees, then the service user must provide written instructions to the Company, within one calendar month of the notice, to sell or deliver the stored items. The service user will be deemed to have accepted the notified change to fees if written instructions to sell or deliver the stored items are not received by the Company within the specified time. All costs and taxes payable in respect of such sale or delivery will be payable by the service user as specified by the terms above.
29. 9.8 The Company reserves the right, at our absolute discretion, to withdraw the provision of the Allocated Storage Service for new storage allocations. The Company may also terminate the provision of the Allocated Storage Service in respect of existing service users subject to the provision of two calendar months’ notice in writing to the service user of termination of the service. If such notice is issued, the Company will work with the affected service user to arrange shipment of holdings to alternative facilities specified by the service user, at the service user’s expense; or to facilitate the sale of the holding or delivery of the holding to the service user’s address in accordance with clauses 9.3 above.
30. 9.9 Our ability to provide supply, storage, vaulting and delivery services to you may be subject to the actions, approval, and acceptance of third parties, for example manufacturers, approved couriers and vaulting partners, including other third-party providers of associated services to you and with which you may have an independent agreement. Any services which are supplied by a third party are the responsibility of that third party and you acknowledge that our ability to perform services may be impacted by that third party. We are not liable for any delay in or non-performance of services which is caused by such a third party.
1. 10.1 Nothing in these Terms and Conditions excludes or limits the liability of the Company for death, personal injury or fraud caused by the Company's negligence or fraudulent misrepresentation.
2. 10.2 In the absence of negligence on the part of the Company, the Company shall not be responsible for the Buyer's unauthorised use of any of the Goods.
3. 10.3 Except in cases of loss caused by the Company's negligence or fraudulent misrepresentation, the Company’s total liability to you arising in connection with the performance or contemplated performance of the Transaction is limited to the Transaction Price. We will not be liable to you for loss of profit, damage to reputation / goodwill or other consequential loss or damage resulting from your interaction with us.
4. 10.4 Insofar as it is possible for it to do so, the Company endeavours to use descriptions provided by 3rd party Companies with all reasonable care and skill appropriate. However, the Company does not make any warranties and/or representations in respect of the authenticity and/or accuracy of that information.
5. 10.5 Whilst the Website is professionally maintained the Company cannot assume any liability for:
6. 10.5.1 Incompatibilities of the Website with other websites, services, software and/or hardware, Viruses, spywares or any other insecure and disabling features, that may affect access or use of the Website.
7. 10.5.2 Modification, temporary unavailability or discontinuance of the Website.
8. 10.6 No party to these Terms and Conditions shall be liable for any losses suffered by another because of unforeseeable consequence of the breach of those Terms and Conditions. Any loss which could have reasonably been contemplated by both of the parties at the time of the Transaction shall be regarded as foreseeable.
9. 10.7 The Parties agree that the Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute.
10. 10.8 If any provision of these Terms and Conditions is found by a court or any body of competent jurisdiction, to be wholly or partly invalid, illegal or unenforceable, this shall not affect the validity of the remainder of the terms and it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision (or part of it) will be deemed deleted.
11. 10.9 Even if we delay enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later.
12. 10.10.1 No person being not a party to these Terms and Conditions shall acquire any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. This paragraph does not affect any other rights which a party might be entitled to pursuant to that Act.
13. 10.10.2 Our ability to provide supply, storage, vaulting and delivery services to you may be subject to the actions, approval, and acceptance of third parties, for example manufacturers, approved couriers and vaulting partners, including other third-party providers of associated services to you and with which you may have an independent agreement. Any services which are supplied by a third party are the responsibility of that third party and you acknowledge that our ability to perform services may be impacted by that third party. We are not liable for any delay in or non-performance of services which is caused by such a third party.
14. 10.11 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15. 10.12 We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website.
16. 10.13 Statements made by the Company about the tax status of the Metal that we supply are based solely on our understanding of UK Tax. We cannot be held liable if rules governing UK Tax change in the future. If you need tax advice you should seek it from a suitably qualified tax and/ or accounting adviser. The Company will not accept any responsibility for any losses that may be incurred because of you acquiring Metal. You are referred to Clause 2.6.
17. 10.14 Complaints and disputes We aim for 100% customer satisfaction with our service and products. Occasionally we may fall short of that goal but will always strive to rectify any problem that arises. If you are not completely satisfied with every aspect of your dealings with us, then please tell us. Email us at [email protected] and provide as much detail as possible regarding the issues or problems that you have experienced. Put ‘Complaint’ in the subject box. We will respond within 1 working day to acknowledge your complaint and to give you the name of the staff member handling the complaint. We aim to resolve all complaints within 5 working days of receipt. If we are unable to resolve the complaint to your satisfaction within 5 working days, then the complaint will be passed to a senior manager for review and resolution. In the unlikely event that we are still unable to resolve the complaint to your satisfaction within a further 5 working days then the complaint will be passed to our CEO for his personal attention. We will act in good faith whilst investigating complaints, and we expect our customers to reciprocate.
18. 10.15 Online reviews We welcome and encourage online reviews. By posting a review about our company on any online platform, you agree to allow us to reproduce an unedited copy of that review on our website for the purpose of providing a consolidated source of feedback to our customers and prospective customers. Whilst we encourage the posting of fair reviews, positive and negative, customers agree not to post negative, derogatory, or defamatory reviews about our services and products during, or in place of, our complaints procedure. Unjustified or vindictive negative reviews are extremely harmful to our online business and are particularly onerous when an attempt is made to use such reviews as leverage concerning a complaint. The posting of such reviews, particularly when our complaints procedure has not been engaged with, or is incomplete, will be viewed as unjustified. The company will consider legal action against persons posting unjustified negative reviews or comments, such action including, but not limited to, financial claims for damage to our reputation resulting from defamation and claims for financial loss to our business because of defamation.
19. 10.16 RISK NOTICE: All investments involve a level of risk. We sell and buy Metal products based on global metal market prices, which are outside our control and change frequently. The historical performance of global metal market prices is not a reliable indicator of future prices. The Gold Bullion Co does not provide investment advice. If advice is required, you should contact a Regulated Independent Financial Advisor.