Operational Update

The precious metals market has seen extraordinary movement in recent weeks. This has driven a significant increase in buying and selling activity across the industry, and we're busier than ever as a result.

Order Dispatch

Due to extremely high order volumes, please allow an additional 9-10 working days for your order to be dispatched.

Your price is locked the moment you place your order, regardless of any subsequent market movements. You'll receive an email update including tracking details once dispatched.

Customer Service

Our phone lines are currently extremely busy due to high demand. We apologise for any inconvenience this may cause and appreciate your patience during this time.

For the quickest response to your enquiry, our live chat service is available on the website during office hours.

If you've already contacted us, please avoid sending follow-up messages on the same enquiry – duplicate enquiries slow down response times for everyone.

We are working hard to process all orders and respond to enquiries as quickly as possible.

Stock Availability

Demand from the major mints and refineries is high globally, which means some products may be temporarily unavailable. We're working closely with our suppliers to maintain stock levels.

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Orders can be placed as normal and will be dispatched in the order they are received.

We appreciate your business and thank you for shopping with The Gold Bullion Company.