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We continue to operate a Covid-Safe service during the current Lock-Down period. Visits to our Offices are strictly by appointment only. Read more

Operational Update

Thursday, November 12, 2020

As the latest Covid Lock-Down in England adds to the restrictions that are already in force, to varying degrees, in all parts of the United Kingdom, we wish to re-assure our customers that we are still open for business.

We have very strict protocols in place to keep our members of staff safe in the workplace and business continues, albeit not as usual.

Delivery schedules for orders are generally returning to normal but we are still experiencing some delays as individual delivery hubs cope with staff shortages due to illness.

For clients that wish to sell items back to us, that service continues. We are still receiving packages sent to us by insured Royal Mail Special Delivery and for higher value sales we are able to make Covid-secure arrangements to receive personally delivered consignments, strictly by appointment only and subject to compliance with our protocols. Please call for details if you wish to visit us to sell items.

For clients that are self-isolating or unwilling to visit a Post Office, the new Royal Mail Collect service may be of interest. It is now possible to have insured Special Delivery parcels collected from your home or workplace by Royal Mail for a small additional fee. Visit Royal Mail Parcel Collect Service for details. (Select large letter or small parcel, depending on the weight of your items and select Special Delivery service with an insurance level that covers the contents.) We strongly recommend that a tamper-proof Royal Mail Special Delivery pouch is used when sending precious metals through the post. These pouches are available free of charge from a Post Office. If you are unable to access a Post Office to collect a pouch we will be happy to post one out to you, just give us a call.

The recent news that a Covid vaccine could be available in the near future seems to have given the Nation a glimmer of hope that 2021 could see the lifting of many of the restrictions that we are currently enduring. We all hope to see improvements in the situation which will allow as social a Christmas period as possible.

In the meantime, please follow the rules that apply to your particular area and Stay Safe.

The Team at The Gold Bullion