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New orders may take up to 2-3 working days to be dispatched. Read more

Operational Update

Thursday, April 1, 2021

We have reduced the potential delay in dispatch times for order down to 2 to 3 working days in most cases and we thank our customers for the patience and understanding shown during this problematic period.

Easter Holiday Office Closure

Our website will remain fully operational to accept orders throughout the Easter weekend.

Our offices will be closed from 1630 on Thursday 1st April 2021 until we re-open at 0930 on Tuesday 6th April 2021.

Order dispatch will be suspended from 1400 on Thursday 1st April 2021 until our offices re-open on Tuesday 6th April 2021.

We wish all of our customers a happy, peaceful and healthy Easter.

Monday, March 1st 2021

Unprecedented demand continues for physical precious metals and whilst we are delighted that so many customers, old and new, put their faith in us to supply their requirements, the sheer level of demand is continuing to cause delays in sending out orders.

All acknowledged orders are safely price locked and allocated to existing stock, or, where notified, to scheduled deliveries from our suppliers. Your orders are safe and will be supplied as quickly as we are physically able, but we ask for your patience and understanding during this period when it is taking longer than usual for us to ship orders.

We have re-assigned some staff members to our packing department and our team is working extended hours in a continuing effort to reduce delivery delays as far as possible.

Please assist us in our efforts by not calling in or emailing to request dispatch information as this takes staff members away from the primary task of getting goods shipped to our customers. Our system will send an email to confirm when an order has been shipped.

At present, we are managing to ship the vast majority of orders within seven days and will continue to make every effort to reduce these delays over the coming days and weeks.

Thank you to all of our customers for your continuing support and patience.

Monday, February 1st 2021

Since February 1st we have seen a huge increase in silver demand from our customers and increases in premiums from manufacturers and suppliers as global demand increases.

Over the last weekend we have received the equivalent of three weeks’ worth of orders in the space of 48 hours!

We would like to thank our customers, old and new, for their patience during these turbulent market conditions.

Our staff have acted quickly to secure additional stocks and to cater for the increased demand going forward.

It is our intention to dispatch all currently received orders in the next 7 – 14 working days.

All the products that are listed for sale are either in stock or on order from our suppliers, with a firm commitment date for delivery to us, giving customers the opportunity to lock in the current metal price at the time of order.

We would like to assure all our customers that we are working hard to dispatch orders with the least delay possible whilst social distancing and observing other measures that are in place to keep our staff safe.