The Gold Bullion Company Delivery Information

Delivery Information

The Gold Bullion Company offer several delivery options customers for good and services purchased online or by telephone. Some delivery options are order dependent or may not be available at all times.

FREE Delivery with every order.

Insurance & Delivery Security
You are fully protected against loss and damage. All goods are dispatched complete with full value insurance cover through our Lloyds of London backed insurance policy, should your order not arrive or become damaged in transit our insurance will cover all costs of replacing any lost or damaged goods.

Order Tracking
Your 13 digit Royal Mail tracking reference number notification will be sent by email and/or text message as your order is dispatched. (Text message service for customers providing a mobile phone contact number only).

You can track your delivery using the 'track delivery' option in your secure customer account or directly on the Royal Mail web site.

FREE Standard Secure & Insured Delivery
Our standard default delivery option - Orders for in-stock items placed before 3pm¹ on standard business days will be dispatched same day by secure and fully insured delivery.

Orders are dispatched using with Royal Mail Special Delivery or Royal Mail Tracked Standard Delivery, available delivery options are available at checkout.

Special Delivery
Your order will arrive before 1pm the following business day and will require a signature on delivery.

Standard Delivery
Your order will be delivered within two business days and will require a signature on delivery.

Saturday Special Delivery
Your order will arrive before 1pm on the following Saturday and will require a signature on delivery.

Collect Goods in Person
Customers spending over £1,000 are welcome to collect goods in person. Upon cleared payment our customer service team will call to arrange an appointment for you to collect your goods from our central Birmingham office. Orders marked for collection, where payment has been made for the goods in full, can not be cancelled.

Packaging
Orders are dispatched in discrete, secure, plain and unmarked padded bags. There is no indication anywhere on the packaging of the contents or value. 

Delivery problems
Should you experience any problems with your delivery of for further help and advice regarding delivery options, please contact our sales team direct on 0121 523 1047.

¹ Payment funds must clear in full before dispatch cut off time.